This policy explains how we collect and use personal data. We also describe your rights and how you can enforce them.
When we say “we”, “us”, “our” or “Marilingo”, we mean our website Marilingo
"You, Your" means an individual who has booked a lesson, or lessons with us.
If we say “user terms” we refer to the rules for using the website Marilingo.
Take your time to read this policy since it forms a part of the user terms for our website. By using our site, you agree to this policy.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We collect certain personal information about visitors and users of our site and when enrolling to one of our courses. The most common types of information we collect are: name and email addresses.
Here are our most common ways to collect data.
Collecting data via contact forms
When visitors use our contact form for bookings, questions and information on the site, we collect your name, e-mail address, device used to contact us and language used in the message, and also the visitor’s IP address and browser user agent string to help spam detection.
Collecting data via email subscription
When you subscribe to our newsletters, we collect your name, email address and IP address. By confirming the subscription you give us consent to send you development updates and marketing communications.
Collecting data via enrolment forms
When you enroll for one of our courses we collect your first name, surname and e-mail address. If you enroll your child/children we request the date of birth of your child/children.
Collecting data upon purchase
When you book a lesson with us you choose to pay by the third-party payment provider, Paypal, or via bank transfer. We collect the information needed to process your invoice. We do not store any transactional details on our servers.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly when you provide it to us, automatically as you navigate through our website, or through other people when you use services associated with the site.
When you provide personal information to us via our website you’re consenting to us collecting and using that information in line with this policy. You are likely to provide personal information when you subscribe to a newsletter, or contact us via our contact form.
If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions available through our site.
Personal information we collect about you from others
Although we generally collect personal information directly from you, we may on occasion also collect information about you from other people for such as education establishments.
HOW DO WE USE PERSONAL INFORMATION?
We may use your personal information in order for us to:
a. operate the site and provide you with services described on the site to facilitate and process transactions that take place on the site.
b customize our services and website for example advertising that may appear on the site, in order to provide a more personalized experience
c. update you with operational news and information about our site and services for example to notify you about changes to our site, website disruptions or security updates
d. provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about services which we feel may interest you
e. carry out technical analysis to determine how to improve the site and services we provide
f. monitor activity on the site, such as identification of potential fraudulent activity and to ensure compliance with the user terms that apply to the site
g. manage our relationship with you, such as responding to your comments or queries submitted to us on the site, or asking for your feedback or whether you want to participate in a survey
h. manage our legal and operational affairs
j. provide general administrative and performance functions and activities.
WHEN MAY WE SHARE YOUR PERSONAL INFORMATION?
We may disclose personal information to people such as:
a. service providers who assist us in connection with the ways we may use personal information (as set out above)
b. our professional advisers (lawyers, accountants, financial advisers etc.)
c. regulators and government authorities in connection with our compliance procedures and obligations
d. other people where we are authorized or required by law to do so.
We use a network of global service providers in order to ensure that we maintain the best possible service standards. Some of the service providers to whom we may disclose your personal information, like service providers who provide us with cloud storage solutions, are based outside Europe (in places like Asia and the US). In order to protect your information, we take care where possible to work with service providers who we believe maintain a high standard of data security compliance.
We will not rent or sell your personal information to others under any other circumstances.
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact our support using the contact details at the end of this policy. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
HOW DO WE STORE YOUR PERSONAL INFORMATION?
We store personal information on secure servers that are managed by us and our service providers. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION?
To make an access or correction request, contact us using the contact details at the end of this policy.
CHOICES REGARDING CONTROL OF YOUR PERSONAL INFORMATION / OPT OUT
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future.
If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to contact us and inform us of the e-mail change.
If we send e-mails with commercial content we will generally include an “unsubscribe” facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our site you agree that we do not need to include opt-out facilities in those messages.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
Right to Access
You can request and obtain details of the personal Information we may hold about you by using the contact details at the end of this policy to request that we remove this information from our database.
Please quote your name and email address. We would be grateful if you could also provide brief details of the information required as this will help us to accurately respond to your request. For the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any personal Information we may hold about you and we will aim to respond to such requests within 10 business days.
Right to Rectification
If you find that any of the personal Information we hold for you is incorrect or incomplete you may change this by using the contact details at the end of this policy to request that we remove this information from our database.
Please include as much detail as possible regarding the changes you wish to make, as this will help us in dealing with your request.
Your Right to Be Forgotten
You can request that we delete the personal Information we have collected from you by using the contact details at the end of this policy to request that we remove this information from our database.
If you continue to use our services/sites after deletion we will still need to store information such as your registration details of the software, IP address, the version of the software and operating system. This is needed to ensure that the software is used in accordance with the software license agreement.
Right to Restrict Processing
You have the right to request that we restrict how we use your personal information.
Right to Object
You have the right to object to the collection and use of your personal information at any time.
Right to Data Portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to Withdraw Consent
You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.
Exercising Your Rights
You can exercise such rights by using the contact details at the end of this policy to request that we remove this information from our database.
INFORMATION ABOUT CHILDREN
We do not intend to solicit or collect personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered personal Information please contact us by using the contact details at the end of this policy to request that we remove this information from our database.
INFORMATION YOU MAKE PUBLIC OR GIVE TO OTHERS
WHEN WE NEED TO UPDATE THIS POLICY
We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective straight away. We will usually publish information about changes to be made to this policy on our website as well as email our user base about these changes.
Marilingo, Calle Sauce 62, 29640 Fuengirola, Spain
Last edited 2023-05-29